Frequently Asked Questions

Here's what you should know before trying a class at Flex.

Top Questions for New Students:

1. I've never done pilates before. Is there a beginner class or should I start with a private session?

It’s ok! Most new students to Flex have never done pilates before and that’s ok. As long as you don’t have any injuries, have had a recent surgery, or are pregnant you are fine with jumping into a reformer group class. All classes are the same level so there are no advanced or beginner classes. Your instructor will teach to the most advanced level and give modifications as needed. Also please speak up if you are confused or unsure at all. Come a few minutes early to introduce yourself to the instructor and be sure to let her know you are new. She will give a little explanation of the machine and show you how it works if you ask 🙂

2. Ok I am going to sign up for my first group class! I'm excited but not sure how to register for class. Can I just pay when I get there?

Yay! Congratulations on taking the first steps to getting fit, increasing your flexibility and strength, and learning movement techniques that will assist you in most other aspects of your life. Be prepared to get hooked! But first, make sure you register ONLINE.

At the top of this webpage there is a button that says “book a class” that will take you to our Mindbody page. There, you can create a profile and securely pay for your classes under the retail tab. If you have any trouble paying or signing up for class please do no hesitate to email us at and we will walk you through it.

If for some reason you do not have access to our site or need to pay in person just be aware that we cannot hold spots for you. If you show up and class is full you may be turned away if you didn’t pre-register.

3. Ok I'm signed up on Mindbody! What should I wear to class and what do I bring with me to the studio?

Good work! All you need to bring with you is a pair of sticky socks (yes if you’re thinking of the socks they have in the hospital with the grips so you don’t slip, yes those are the ones!) Not to worry if you don’t already own a pair.

We sell sticky socks at the studio for $15. Make sure to tell the instructor your shoe size and she can help you pick out a sock that will fit you. You don’t need to bring water with you but if you have a water bottle you can fill it up for free at the studio. We offer complimentary filtered water at the front desk.

4. How do I get there?

Good question. We are a hidden gem in the heart of the city. The thing about hidden gems is, sometimes they can be difficult to find. Please give yourself extra time to find the building on your first visit. We are located at 213 W Institute Place suite 704. The building is a big red brick mid-rise with Headquarters Beercade on the first floor. You can always check our “Contact” page.

Our entrance is just west of the bar inside those two big glass doors. To get into the lobby please dial 1352# and take the elevator to the 7th floor. You may also just press the silver call button and let the operator know you are here for Flex Pilates in suite 704. We are handicapped accessible and can fit strollers as well.

There is an additional door code needed to access the studio once you’re upstairs. That code will be emailed to you once you book your class so CHECK YOUR CONFIRMATION EMAIL for the door code.

5. Do you have lockers and showers?

We do not have showers at Flex. But we do have a bathroom and you can change there. As for lockers, we offer them in the studio. Please do not leave personal possessions by the door. Bring your purse, briefcase, and your bags into the studio with you where you can see them at all times or use the white lockers inside the studio.

6. I am not going to make my appointment. Can I reschedule?

We have a strict 24 hour cancellation policy, as we are a small business. If you take yourself out of class or email us 24 hours prior to your class, you will be early canceled and your class will go back into your account to use for a different day/time. If you are outside of the 24 hour period, you will forfeit the class credit. This applies to group classes, packages, and private appointments. There is no cancellation period for Bootcampers… All classes are mandatory and will incur a $25 fee for each missed class. Our email is

General FAQ

Where are you located?

We’re right next to Headquarters Beercade inside a red brick building with big glass doors that say 213 W Insitute Place. For lobby access, dial 1352# or you may press the call button and tell the operator you are here for Flex Pilates in suite 704. Once you are at the studio please use the four digit code 6932 to open the door. There is plenty of street parking in front of the studio. It is metered parking during the day but after 6pm most streets are FREE. Otherwise, take the Brown Line to the Chicago stop and head North. We are just one short block off of Chicago on Wells/Institute Place.

This is my first time at Flex Pilates, should I do private sessions first?

Unless you have injuries or restrictions private sessions are not required. Our workout is specifically designed for a group setting. You don’t need any previous Pilates, yoga or dance experience to attend a class, so don’t put too much pressure on yourself to be an all-star right off the bat. The first class is never your best class, and that’s okay. Arrive early so that your instructor can walk you through the bed prior to the session and give you beginner modifications as needed.

What’s the difference between your workout and traditional Pilates?

Our workout is designed to improve strength, flexibility and posture, to build lean muscle, and to keep the body mobile. While our sessions do include Pilates-inspired moves, we also incorporate exercises from other fitness disciplines. We do not focus on reps and sets; instead, we use continuous movements and combinations of muscle groups working to fatigue. Our energy-filled sessions, complete with pumping music and detailed instruction, make working out fun, safe and completely addicting.

How often should I attend classes to see results?

This depends on the individual. Listen to your body to find a routine that works for you. We recommend 3 sessions per week to see results while allowing your muscles to properly recover and repair.

What should I bring and NOT bring to class?
  • For safety and sanitary reasons, we REQUIRE EVERYONE to wear socks — ideally non-slip tread socks. No tennis shoes are worn during class.
  • Bring a towel and bottle of water.
  • Wear comfortable clothes that you can easily move in, much like you would for a yoga class or the gym.
  • Do not wear jewelry or strong perfumes.
  • Your credit card is on file, so no need to bring your wallet, unless you prefer not to make your payment online. Please note that no classes are confirmed if you’re not prepaid.

Join the Flex Family

Sign up for Flex Pilates newsletter and you'll be the first to know about new classes we add, special events, and general news and updates. Don't worry, we won't send you any deals or offers, just the good stuff about about your favorite studio in Chicago.